FAQs

Do you have a question that isn't answered below? Email us at pointepeople@gmail.com and we'll get back to you as soon as possible!

 

 

 

PointePaint Related

 

Q: How do I apply PointePaint?
A: Great question! It couldn't be easier. With the cap on, shake vigorously. Remove the cap, and press the sponge on a paper towel three times to get the paint flow started. Apply sponge over pointe shoes evenly.

 

Q: How fast will my shoes dry after I dye them?
A: It takes between 30 to 60 minutes to dry each pair of shoe.
Q: Will the dye leave any marks on the floor?
A: After the shoe is fully dried, the the dye will not leave any marks on the floor.
Q: Will the dye change the structure of my shoe including shrinking them?
A: As the dye is water-based, it will not change the structure of your shoe. It will not shrink them or change the flexibility of the shoe.
Q: Is the dye water-proof?
A: While the dye is not water-proof, it does sustain normal dance-related sweating.
Q: How many pairs of shoes will one bottle dye?
A: It depends on your shoe size, but you can assume that each bottle will dye 1-2 pairs of shoes. 

 

Q: Why are your color offerings limited?
A: We are actively working on expanding our palette. Stay tuned!  Feel free to send a picture of your preferred color to pointepeople@gmail.com.

 

Shipping Related

 

Q: How fast are orders processed?
A: We process orders within 1-3 business days. All orders are then shipped via USPS.

 

Q: How long does shipping take?
A: We process all orders within 1-3 business days and ship via USPS First-Class Mail or USPS Priority Mail. Domestic Shipping: USPS First-Class Mail takes 3-5 business days; USPS Priority Mail takes 2-4 business days.  International Shipping: shipping time for USPS First-Class International service depends on destination; USPS Priority Mail International takes up to 6-10 business days for all major International markets.

 

Q: What is your return policy?
A: All sales are final, but if you have a concern with your purchase please reach out and we'll do whatever we can to make sure you're completely satisfied. 

 

Q: Do you ship internationally?
A: We sure do!  You may have to pay any additional duties or taxes at the time of receipt of the order.

 

Q: Where can I find my tracking number?
A: Packages can be tracked using the tracking number in your shipping confirmation email. You can also find a link to the tracking information on the Orders page.

 

 Q: What if my items are damaged, defective, or incorrect?
 A: Firstly, we apologize for the inconvenience. Please send an email  to  pointepeople@gmail.com with your order number and a photo of the product.  We will assess the case and reply as soon as possible!